Independent Advocacy 2010 Inc.

Delivering high quality services using the Creating Excellence Together (CET) Standards


Individual/Guardian Satisfaction Survey 2017

1) Did you participate in the intake process last year? *If you answered no, please skip to question #6.
2) Was the intake process friendly?
3) Was the information about Independent Advocacy presented in a clear and understandable manner?
4) Were you informed where to access IA’s policy manual
5) Did our intake process follow our policies?
6) Were you invited to participate in the preparing of an Individual Service Plan?
7) Are you comfortable expressing concerns with our agency Executive Group?
8) Are you comfortable expressing concerns with the staff/Team Leader?
9) Are you aware of our process for grievance/concern resolution
10) Do you feel the process is effective and fair in resolving concerns?
11) Are the staff/Team Leader polite to you?
12) Do you feel Independent Advocacy supports you in making decisions?
13) Do you feel wages for staff are adequate?
14) Are you satisfied with the process in place for managing individuals’ funds?
15) Are you aware that Independent Advocacy participates in a Creating Excellence Together (CET) survey through the Alberta Council of Disability Services?
16) Do you feel Independent Advocacy supports the individual to have a home of their choosing?
17) Do you feel Independent Advocacy supports the individual to make healthy, appropriate choices?
18) Do you feel Independent Advocacy allows the individual (with your input) to make some choices that promote learning and natural consequences?
19) Does Independent Advocacy support the individual in creating and maintaining relationships?
20) Do you feel the staff at Independent Advocacy treat the individual with dignity and respect?
21) Do the staff/Team Leader promote personal control and independence of the individual?
22) Do you feel the individual’s level of community involvement is adequate?
23) Does Independent Advocacy provide information about employment, volunteering and training options to the individual?
24) Do the staff/Team Leader support the leisure activities of the individual?
25) Do you receive updates on medical appointments (that you do not attend) or medical changes?
26) Do you feel Independent Advocacy provides a healthy and safe environment for the staff?
27) Were Independent Advocacy policies on Abuse Prevention and Reporting explained in a clear and understandable manner in person and in the policy manual at
28) Are you aware that you can attend a Rights/Self Advocacy workshop?
29) Were Independent Advocacy policies on confidentiality explained in a clear and understandable manner?
30) Do you feel the processes surrounding confidentiality adequately manages information?
31) Would you recommend Independent Advocacy to a person with a disability?
32) Do you feel Independent Advocacy demonstrates activities that promote and maintain continuous quality of improvement outcome assessments?
33) Are you satisfied with the mission statement as an accurate reflection of the services you receive from IA (Independent Advocacy will deliver high quality services towards successful outcomes using Creating Excellence Together (CET) standards.)?
34) Do you feel that Independent Advocacy supports the Human Rights of the individual?
Your Rights: • To self-determination and dignity. • To be treated fairly as an adult human being and be respected. • To be protected by laws including, but not limited to, The Canadian Charter of Rights and Freedoms, The Abuse Reporting and Investigation Protocol for Adults with Disabilities, Age of Majority Act, Public Health Act, Citizenship and Multiculturalism Act, Canadian Human Rights Act, PDD Community Governance Act (see website link), Dependent Adults Act, Employment Standards Code and Regulations, FOIP Act, Landlord and Tenant Act etc. • To get access to your community, special transportation, employment and vocational facilities, and to choose which services you will use. • To make informed choices and decisions in your life. • To get support with finding accommodation, making a budget, learning skills, making decisions, and seeking help. • To speak for yourself and to be listened to. • To say “No.” • To disagree with people. • To privacy and to have your privacy respected by others. • To safety and protection when using services, either out in the community or at home. • To receive good quality services from service providers. • To change service providers. • To learn how to take care of yourself. • To receive same services as everyone else: medical facilities, banking, police services, etc. • To have the right to get your hair cut in the community or in your home by a professional. Staff is NEVER to cut your hair without the expressed written consent of yourself, or your guardian if applicable, or the expressed recommendation of a medical professional. • To change medical professionals if you are not satisfied with their treatment. • To get a second medical opinion if you wish. • To receive a detailed explanation and a copy of any documents you are asked to sign. • To refuse to sign anything you do not wish to sign. • To withdraw your verbal and written consents at any time. • To ask questions and to get answers. • To receive explanation. • To have, seek, and pursue relationships with people who are important to you: family members, friends, partners, etc. • To obtain legal counsel. • To file complaints, grievances, and appeals. • To have your own opinion. • To have proper nutrition and nutritional guidance. • To private use of telecommunications (telephone, fax, and sending and receiving mail in any form). • To access your personal records and files. • To have control in your own home and to decide how you plan for your future. • To decide who comes into your home. • To make mistakes and to change your mind. • To have enough money from the government to buy the services and supports you need. • To talk about your rights and show your feelings. • To have proper adaptive equipment (wheelchair, ramps, accessible curbs, hearing aids, eye glasses, etc.) as per your needs. The Responsibility: • To know that everyone else has the same rights that you do. • To actively participate in making decisions which direct your life. • To access those community resources that will help you meet your goals. • To seek to resolve problems or issues in your life in a reasonable manner. • To maintain your home in accordance with health and safety requirements so as to ensure a safe living environment for you, for your roommates, and for your staff. • To provide feedback to ensure you receive the best quality of care.

 If you have any concerns please feel free to leave us a message at (780)-452-9616 and one of our program managers will get back to you within 24hrs.